Effective Date: February 3, 2026

1. How can I contact LENSIZO LLC?

2. Do you offer Free Shipping?

Yes. We offer FREE shipping on all U.S. orders.

3. What is your cut-off time for orders?

Orders placed on business days by 5:00 PM (MT) are typically processed the same day when possible. Orders placed after the cut-off, or on weekends/holidays, begin processing the next business day.

4. How long does processing take?

Processing typically takes 1–2 business days.

5. How long does delivery take?

Standard U.S. delivery is estimated at 5–7 business days after processing. Delivery times are estimates and may vary due to carrier conditions.

6. Will I receive tracking information?

Tracking is provided when available. Please allow 24–48 hours after shipment for tracking updates to appear.

7. Do you ship internationally?

Not currently. We ship only within the United States at this time.

8. What if I entered the wrong shipping address?

Customers are responsible for providing a complete and accurate address. Problems caused by incorrect/incomplete addresses (delays, returns, or re-shipments) are the customer’s responsibility.

9. What is your return policy?

You may request a return within 21 days from delivery for eligible items that are unused and in original condition/packaging (if applicable). Return shipping is paid by the customer unless the item is defective or incorrect.

10. When will I receive my refund?

If approved, refunds are typically processed within 5–7 business days after approval. Your bank may take additional time to post the funds.

11. What payment options do you accept?

Accepted methods are shown at checkout (cards, PayPal, Klarna if enabled).

12. Why might my order be held or canceled?

For security and fraud prevention, we may hold an order for review or cancel and refund an order that appears suspicious.

Contact Information (Quick Reference)

LENSIZO LLC (EIN: 33-1923504)
Address: 2201 Q ST NE, ALBUQUERQUE, NM 87110
Email: support@lensizo.store
Phone: +1 505-345-2353
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MT)
Website: https://lensizo.store/