Effective Date: February 3, 2026
1. Return Window
Return requests must be submitted within 21 days of delivery.
2. Return Eligibility
To qualify for a return:
- Items must be unused and in original condition
- Original packaging should be included if applicable
- Proof of purchase is required (order number or receipt)
3. Non-Returnable / Non-Refundable Cases
Returns or refunds may be refused for:
- Items damaged due to misuse, accidents, or improper care
- Return requests submitted after the 21-day window
- Custom or personalized items once production has started (only if applicable)
4. How to Start a Return
- Email support@lensizo.store with your order number and return reason.
- If approved, we will send return instructions.
- Ship the item back according to the instructions provided.
5. Return Shipping Costs
- Customers pay for return shipping unless the product is defective, damaged on arrival, or the wrong item was sent.
- We recommend using a trackable shipping method for returns.
6. Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible. We may request photos and order details. If confirmed, we will provide a replacement or refund and cover return shipping where appropriate.
7. Refund Timing
- Refunds are issued to the original payment method.
- After approval, refunds are typically processed within 5–7 business days.
- Banks and providers may take additional time to post the funds.
8. Order Cancellations
Contact us right away if you need to cancel. If your order has already shipped, the return process applies after delivery.
9. Return Address
Please contact us before sending any return. If authorized, returns are typically sent to:
LENSIZO LLC
2201 Q ST NE, ALBUQUERQUE, NM 87110
10. Contact Information
LENSIZO LLC (EIN: 33-1923504)
Address: 2201 Q ST NE, ALBUQUERQUE, NM 87110
Email: support@lensizo.store
Phone: +1 505-345-2353
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MT)
Website: https://lensizo.store/